How Can We Help Today?
Whether you have a question about patio furniture, pergolas, or an existing order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your patio furniture, pergola, or fire table delivery every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not fit your outdoor space the way you envisioned, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within the return window. Please contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
Start by measuring your deck or patio area and considering how many guests you typically seat. Our product pages include dimensions and seating capacity so you can find a set that fits comfortably without overcrowding your outdoor retreat.
Are your pergolas and gazebos weather-resistant?
Our pergolas and gazebos are built with durable, weather-resistant materials designed to hold up through sun, rain, and seasonal changes. Each product page includes specific material details and care recommendations to help you keep your structure looking its best.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal information is protected with industry-standard encryption at every step.
Quality You Can Trust
Owned and operated by Backyard Hiatus, every product is carefully selected for durability and outdoor comfort.
30-Day Returns
If your purchase does not fit your vision, our return policy makes it easy to find the right solution.
